ECM System Monitor Implementation
Standard Chartered Bank
Records Manager Implementation
IBM CM OnDemand Implementation
ECM System Monitor Implementation
All Case Studies
Implementation Details
- ECM System Monitor was implemented to monitor all the vital functions and parameters of all FileNet servers located in HK & UK data centers.
- Daily Health Check of FileNet servers across locations
- Windows-based FileNet Components Health Check
- FileNet AE Component and Work item Queue Status Check
- Housekeeping of Filestore which reach critical threshold
- Automated FileNet services restart thru FSM console
- Proactive S2O application support on FileNet and OBIEE
- Generating Heap consumption report
- CPU Consumption report
- Connectivity status between all server and cache to main site in HK & UK
Benefits
- Thru FSM to proactively clearing the space & reduced the Filestore related Severity 3 alerts. It reduces 8 man-days efforts per year in avg.
- Significant time & effort reduction for restarting critical services, it’s enabled support team to quicken service resumption and avoid high severity impacts.
- PSS team is proactively monitored the CA log alerts and data replication rates and have avoided some incidents
- More than 5 Man days saving per month .Better capacity assessment, diagnosis and prevention of problem
