Many organizations are leveraging the power of Cloud to engage more closely with their customers. Majority of such organizations rely on an established enterprise content management (ECM) platform like IBM FileNet to store and manage their content and records. With the advent of cloud based enterprise file sync and share (EFSS) products like Box, these organizations are raised with the challenge of managing their content between EFSS repositories and their ECM repositories.

Box and FileNet Content Synchronization

At MITS, we have been working for several years in implementing IBM FileNet based ECM solutions for our customers. In a recent project a need arose to synchronize the content stored in Box with a customer’s FileNet ECM repository and vice versa. After evaluating multiple options we implemented a set of RESTful services using our Content Director Services platform that can synchronize content between a Box repository and FileNet repository.

Solution

With Content Director Services as the intermediary layer, any content that a user stores into their system of engagement (Box) content store will be picked up in real-time and updated into the system of record (FileNet) repository. If there is a back-end user updating the content stored in system of record directly, the content director services will automatically update the corresponding document in system of engagement repository, thus resulting in a real-time synchronization of content between a system of engagement repository like Box and system of record repository like FileNet.

Benefits

Customers can leverage the power of cloud content stores like Box to easily store and manage their consumer facing content and archive them in their ECM repository whenever needed.

Real-time synchronization of content between Box and FileNet can increase productivity of content based business processes with less or no human intervention and therefore avoiding human errors.

Summary

MITS has been helping numerous organizations across the globe in development and maintenance of their ECM solutions. With our vast experience on IBM ECM products, MITS is now offering Content Director Services to their customers to help them create a new ecosystem of Cloud Content Services which can result in increased adoption of meaningful content consumption.